Frequently Asked Questions
Frequently Asked Questions
Billing & Payments
We accept PayPal, Visa, Mastercard, Discover, American Express, Afterpay for orders over $65, and Apple Pay on compatible devices.
Please note that if you are signing up for a Ready. Set. Refresh. subscription, you cannot use PayPal, Apple Pay, or Afterpay as your payment method.
We do! It’s called Ready. Set. Refresh. and you can purchase any SLMD Skincare product as a subscription to be automatically delivered every 1, 2, 3 or 4 months. You can sign up for a subscription on any shopping page. For more information about Ready. Set. Refresh. click here.
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Afterpay?
At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, simply log in to your Afterpay account. Then complete your order – it’s that easy!
Please note that all items in your shopping cart must be eligible for Afterpay. Afterpay is only available for carts between $65 and $1,000.
Who can use Afterpay?
Afterpay is available to customers who meet these conditions:
- Have a US billing address within the US
- Have a US mobile phone number
- Have a cart value between $65 and $100
Afterpay cannot be used for Ready. Set. Refresh Subscriptions orders. Customers with international billing addresses will not be able to set up an account with Afterpay.
How does the Afterpay payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. We will remind you when payments are due and will process your payments automatically. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping timeframes like any order. Free standard shipping is available for orders over $35. Visit our Shipping and Returns page for more information on shipping timeframes and rates.
How do I return or exchange an item purchased with Afterpay?
Orders paid with Afterpay follow our standard return process. Afterpay will be notified of your return and will process the appropriate refunds. If a return has only been partially paid, you will be refunded amount paid and remaining installments will be canceled.
Where can I find out more about Afterpay?
If you have questions about payments, refer to Afterpay’s FAQ on payments.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at email@example.com