Frequently Asked Questions
Frequently Asked Questions
Ready. Set. Refresh. Subscription Program
You’re in control of your subscription with Ready. Set. Refresh. It’s a contract-free way to regularly purchase any of our products or systems. You choose how often (every 1, 2, 3, or 4 months) you’d like to receive your favorite SLMD Skincare, then we automatically bill you and send your chosen product(s) right to your door. There are no strings attached — you can update your shipping address or payment information, and change or cancel your subscription at any time, by logging into your SLMDskincare.com account and clicking on Manage Subscriptions.
This can be done easily, simply log into your customer account and go to Manage Subscriptions. Just keep in mind that it takes 24 hours for changes to take effect, so if you need to change your payment or address ahead of your shipment, be sure to do so at least a day beforehand.
All you have to do is log into your SLMDskincare.com account and go to Manage Subscriptions. There, you’ll be able to review the status of your subscription(s) including all of your payment and billing information and the frequency of your subscription.
Yes, no problem — you can manage everything from your account. You can change your credit card or payment type, adjust your delivery address, add and remove products from your subscription, and change your delivery schedule. Please note that it takes 24 hours for any changes to take effect.
Your chosen payment method will be charged as often as you choose to receive your product(s). If you placed a Ready. Set. Refresh. order on January 10th for delivery every month, your credit card will be charged on the 10th of every month. If you placed a Ready. Set. Refresh. order on January 10th for delivery every three months, you’ll be charged that day for your first shipment, then the next time you’ll be charged is three months later, on April 10th.
You can either choose standard shipping or overnight shipping for your Ready. Set. Refresh. subscription. If you do choose overnight shipping for your first order, please note that for all future subscription orders, your shipping method will default to standard shipping. If you would like to keep overnight shipping for your future orders, please reach out to our customer service at email@example.com.
As soon as payment is cleared, orders are fulfilled and delivered within 7-10 business days (standard shipping). Please note we only deliver on business days (Monday through Friday) and do not operate on holidays.
As soon as your Ready. Set. Refresh. order begins to automatically process you’ll receive a confirmation email. Once your order has shipped, you’ll receive a second email that will confirm shipment and contain your tracking number.
If your payment method is declined, we’ll attempt the charge three more times (every two days for six days). If you need to update your payment method, you can log in and update it during this timeframe. If no changes are made and your payment method can’t be processed, we will automatically cancel your subscription. If you would like to reactivate your subscription, simply update your credit card information and reach out to our customer service to reactivate your Ready. Set. Refresh. Subscription.
Yes! When you log into your account on slmdskincare.com and go to Manage Subscriptions, you will be able to choose “skip”, which will let you skip the next shipment and automatically default to the next shipment. If you’d like to change your mind, simply click “unskip” and you will receive that product as you normally would.
Yes, you can cancel your subscription at any time by logging into your customer account. There are no strings attached, so there’s no minimum term of the subscription and no minimum purchase obligation. Please make sure to cancel your subscription at least 24 hours prior to your next subscription date to ensure you don’t get charged.
Yes, when you purchase select SLMD Systems, we offer a discount. Please note that promotional codes can not be used with subscription orders.
- Save $2 on every Acne System 30 Day Kit
- Save $4 on every Acne System 60 Day Kit
- Save $4 on every Sensitive Skin Acne System
- Save $4 on every After Acne
- Save $5 on every Plump, Prevent, Protect Essentials
- Save $3 on every Body Acne System
- Save $3 on every Body Smoothing System
If we do raise our prices, you’ll receive an email notifying you of the increase and when it will occur. The next time you are charged for your subscription, you’ll be charged the new, increased price.
SLMD, Shopify, or ReCharge do not store any credit card information. All credit card information is kept secure and isn’t accessible to outside sources. Payments powered by ReCharge are processed in a secure, PCI-compliant environment to the highest industry standards. Your payment information is never stored by SLMD Skincare — the most we can see is the last four digits of the credit card number and the expiration date, simply for verification purposes.