Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
Please note that the only additional authorized retailer for SLMD Skincare is Target, and Target.com. Please be aware that if you purchase any SLMD Skincare products from any unauthorized sellers (such as eBay and Amazon) we cannot confirm the validity of these products and thus cannot take any responsibility for any issues that may occur.
Unfortunately we do not ship internationally at the moment. We currently only ship to addresses in the United States.
Due to the nature of some of our ingredients, we cannot ship our products internationally and do not ship to freight forwarders addresses. We reserve the right to cancel all orders shipping to a freight forwarder.
Yes, as long as your shipping address is in the United States! If you plan on placing and receiving your order while visiting the USA, be sure to allow enough time for shipping/delivery. If you plan on sending to a hotel address, it’s best to contact them ahead of time to ask if they require any special delivery notes/instructions for the order.
No changes can be made to an order once it has been submitted. Please make sure all information is accurate prior to placing your order. SLMD Skincare is not responsible for any packages sent to incorrect locations.
The best way to access your tracking number and track your order is to log into your account. There, you can view your orders and order number. Your order number will also be in your order confirmation email.
If you don’t have an account, you can enter your email and tracking number on this page to get the latest update on your shipment.
If you’ve received a confirmation that your order is on it’s way but no tracking number, there’s nothing to worry about — it usually takes 1-2 days for tracking information to be assigned and posted to your account.
If you didn’t receive a confirmation e-mail, we recommend that you first check your bank account to make sure the order was processed. Sometimes spelling errors in e-mails can lead confirmation e-mails to go to the wrong place. If you don’t see a charge from us then your order most likely didn’t go through and you simply need to place a new order. Tracking numbers are sent as soon as the order leaves the warehouse so it might take a few days for your order to process, especially if you placed it over the weekend. If it's been a few days and you still haven’t received your tracking number, please contact customer service and they will investigate for you.
Orders placed on during regular business hours (PST) are usually dispatched on or before the next business day. If you notice there has been a significant delay in the dispatch of your order, please confirm all your order details are accurate as orders may also be delayed if credit, shipment info, shipment address or other information provided with your order is either incomplete or questionable. Once a package leaves our warehouse, delivery time is generally out of our control but typically should take no more than 5-7 business days (standard shipping). Please contact customer service if your order is significantly delayed.
SLMD Skincare uses third party delivery services such as USPS, DHL, UPS and Fedex. You can find the specified carrier in charge of your delivery in your tracking information. If you haven’t already received your package, check with them first! If you need any further assistance, you can reach out to customer service at firstname.lastname@example.org and we will help you file a missing package request.
If you have received an order that has been damaged, please contact us via our contact form, and be sure to attach an image of the damage. We will contact you back with next steps.