Frequently Asked Questions
Frequently Asked Questions
Unfortunately we do not ship internationally at the moment. We currently only ship to addresses in the United States.
No changes can be made to an order once it has been submitted. Please make sure all information is accurate prior to placing your order. SLMD Skincare is not responsible for any packages sent to incorrect locations.
The best way to access your tracking number and track your order is to log into your account. There, you can view your orders and order number. Your order number will also be in your order confirmation email.
If you don’t have an account, you can enter your email and tracking number on this page to get the latest update on your shipment.
If you’ve received a confirmation that your order is on it’s way but no tracking number, there’s nothing to worry about — it usually takes 1-2 days for tracking information to be assigned and posted to your account.
If you didn’t receive a confirmation e-mail, we recommend that you first check your credit card statement, PayPal account or bank account to make sure the order was processed. If you don’t see a charge from us then your order most likely didn’t go through and you simply need to place a new order.
Sometimes spelling errors or typos in an email address can lead confirmation emails to go to the wrong place. If you haven’t received any email communications from SLMD, try logging into your account and double checking your email address by editing your account info. If you have problems logging in, please contact customer service via this form and we’ll make sure to address the problem for you.
Tracking numbers are sent as soon as your order leaves our warehouse, and orders are typically shipped out 1 to 2 business days (excluding holidays) after they've been placed. If it's been a few days and you still haven’t received your tracking number, please log in to your account to see if the number has posted there. If it hasn’t, you can contact customer service via this form and they will investigate for you.
We accept returns of unused, unopened merchandise within 60 days of the original purchase. For full details about making returns, please see our shipping and returns page.
Please note that the only additional authorized retailer for SLMD Skincare is Target, and Target.com. Please be aware that if you purchase any SLMD Skincare products from any unauthorized sellers (such as eBay and Amazon) we cannot confirm the validity of these products and thus cannot take any responsibility for any issues that may occur.
We’re sorry to hear that you are experiencing irritation from our products. Because our treatments contain active ingredients that your skin may need to adjust to, some redness or sensitivity initially may be normal. If you feel that your sensitivity has been prolonged or is sticking around, we recommend that you start to use the products every other day (in particular the BP Lotion and Retinol Serum) until your irritation/discomfort improves. If cutting back on daily use doesn’t help and your conditions do not improve or continue to worsen, it may be best to stop using your products. If you find that the BP Lotion in particular is causing irritation, we’d recommend switching to our Sulfur Lotion, which is part of the Sensitive Skin Acne System, both of which were specifically designed for sensitive skin.