Most orders are processed within 24-72 hours of receipt (processing time does not include weekends or holidays). Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
(7-10 business days)
Holiday Shipping Deadlines
To ensure your orders reach their destination by or before December 25, please note the deadlines below, which indicate the dates by which orders need to be placed.
Standard Shipping: 12 PM (PST) December 14
2-day Shipping: 12 PM (PST) December 20
Overnight Shipping: 12 PM (PST) December 21
Orders shipped via Standard Shipping are delivered within 7-10 business days from the order’s ship date. Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
Orders shipped vis 2-Day Shipping are delivered within 2 days from ship date. Please Note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
Orders shipped via Overnight Shipping are delivered within 1 business day from the order’s ship date. Overnight orders placed by 8AM PST will be processed and shipped the same day, depending on product availability. Orders placed after 8AM PST will be processed and shipped the next business day. Please not: Orders are shipped and delivered on business days (Monday through Friday, except major holidays); orders destined for P.O. Boxes are not eligible for Overnight Shipping.
*Please Note: The above shipping policies do not apply to orders shipped to Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands. Shipping prices and delivery times may vary for the above destinations.
return and refund policy
Thank you for shopping at SLMD Skincare.
Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us by completing this form before you send the product. Please wait for our response before mailing back the items you'd like to return.
Send the product with its original packing and the receipt or proof of purchase, to:
8645 Hayden Place, Culver City, CA 90232
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SLMD Skincare.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Please note, returns can take up to 10 business days (excluding weekends and public holidays) to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you have any questions about our Returns and Refunds Policy, please contact us here.