Covid 19 Update: For the time being, our fulfillment center is open and operational, and we are doing our best to make sure orders go out as soon as possible. However, due to Covid-19 restrictions, and additional safety measures put in place to protect the team, we may be experiencing a limited workforce at times which may cause a delay for some orders. Please note these delays are only temporary and we truly appreciate your patience and understanding during this time. For more information or additional questions, please contact our customer support team at firstname.lastname@example.org.
Orders are processed within 1-2 business days of receipt (processing time does not include weekends or holidays). Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Orders over $35
Orders under $35
Orders shipped via Standard Shipping are delivered within 5-7 business days from the order’s ship date. Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
*Please Note: The above shipping policies do not apply to orders shipped to Alaska and Hawaii. Delivery times may vary for these destinations.
Do you ship to my country?
Unfortunately, we only currently ship to locations inside the United States, including Hawaii and Alaska, but excluding Army bases. We’re actively working on international shipping so please stay tuned for updates.
Return and Refund Policy
Only items purchased on the SLMD Skincare website can be returned to slmdskincare.com for refund. Items purchased in a retailer store or elsewhere must be returned to their original point of purchase.
Products purchased from slmdskincare.com can be returned to our facility within 60 days of the original purchase. To be eligible for a return, please review the following requirements for online purchases:
The product must be returned within the 60 days of the original order date. Returns made beyond the following time limit will be refused and mailed back to the shipping address on the original order
- We require the complete system or bundle to be returned together. Incomplete bundles or kits will not be eligible for a refund.
The product is to be returned in the original packaging, unused, undamaged and with all original seals attached
A receipt or proof of purchase must be included with the return to properly file a refund. The proof of purchase may be the packing slip or a printed copy of the order confirmation.
SLMD Skincare reserves the right to deny a product return request and properly dispose any product returned to our facility.
Unfortunately SLMD Skincare cannot accept returns, or issue refunds, on opened or used products, regardless of the reason. Everyone’s skin is different, and we cannot guarantee our products will work for each individual customer’s needs. Our products use dermatologist-recommended, active ingredients, that may not always be compatible with all skin types. We do our best to provide extensive information about our products and ingredients so that customers may make informed decisions prior to making their purchase. We also recommend that customers test a small area of skin prior to applying to the entire affected area to ensure no irritation occurs. If you believe you may have experienced an allergic reaction to one of our products, please take a photo and contact email@example.com for more information.
To proceed with the return process, please contact the SLMD Service Team by completing this form.
Hours of Operation are Monday through Friday from 9 AM - 6 PM PST. A Service Team member will respond within 24-48 hours during regular business hours to file the return form and advise next steps, including where to ship the return. Products must be returned in it’s original package with receipt or proof of purchase.
Once the items have been returned and inspected at our facility a refund will be filed. Please allow 7-10 business days for refunds to be credited back to your original form of payment. Original shipping charges are non-refundable.
Original shipping charges are non-refundable.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SLMD Skincare.
If you received a damaged item, please contact the SLMD Service Team as soon as possible to resolve the issue. If you believe that your order is received damaged or defective, please submit images of the damaged item, original SLMD packaging (including the box the order was shipped in with the label visible) in order to best assist you.
We are unable to intercept or make any changes to an order once it has been placed and processed by our warehouse. All orders are processed as soon as they are submitted to get your order on its way as soon as possible. We apologize for the inconvenience. You can return your order for a full refund. Original shipping charges and shipping charges incurred in connection with the return are non-refundable. See full return and refund policy above.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Please note, returns can take up to 10 business days (excluding weekends and public holidays) to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you have any questions about our Returns and Refunds Policy, please contact us here.