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shipping and returns

Most orders are processed within 24-72 hours of receipt (processing time does not include weekends or holidays). Orders placed before 12 PM (PST) will ship the same day. Orders placed after 12 PM PST on Friday will be processed and shipped on Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). 

Shipping rates

Order Total        

 Standard Shipping 

(7-10 business days)

2-Day Express Shipping   

Overnight Shipping  

All Orders     

  $5.95     

    $14.99     

$79.95

 

Standard Shipping

Orders shipped via Standard Shipping are delivered within 7-10 business days from the order’s ship date.  Please note: Orders placed before 12 PM (PST) will ship the same day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

2-Day Express Shipping

Orders shipped via 2-Day Shipping are delivered within 2 days from ship date. Please Note: Orders placed before 12 PM (PST) will ship the same day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays). Orders placed after 12 PM PST on Friday will be processed and shipped on Monday.

Overnight Shipping

Orders shipped via Overnight Shipping are delivered within 1 business day from the order’s ship date.  Overnight orders placed by 12 PM (PST) will be processed and shipped the same day, depending on product availability.  Orders placed after 12 PM (PST) will be processed and shipped the next business day. Please not: Orders are shipped and delivered on business days (Monday through Friday, except major holidays); orders destined for P.O. Boxes are not eligible for Overnight Shipping.

*Please Note: The above shipping policies do not apply to orders shipped to Alaska and Hawaii. Delivery times may vary for these destinations.

do you ship to my country?

Unfortunately, we only currently ship to locations inside the United States, including Hawaii and Alaska, but excluding Army bases. We’re actively working on international shipping so please stay tuned for updates.

return and refund policy

Thank you for shopping at SLMD Skincare.

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return. 

Please contact us by completing this form before you send the product. Please wait for our response before mailing back the items you'd like to return.

Send the product with its original packing and the receipt or proof of purchase, to:

8645 Hayden Place, Culver City, CA 90232

Please note: Original shipping charges are non-refundable.

Shipping charges

Original shipping charges are non-refundable.

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SLMD Skincare.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Please note, returns can take up to 10 business days (excluding weekends and public holidays) to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us here.

 

 

 

 

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