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Orders are processed within 2 business days of receipt (processing time does not include weekends or holidays). Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
*Please Note: If your order was placed on Friday after 2pm PST, your order will not be processed until Monday.
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Standard Shipping Orders over $45 (subtotal) 4-7 Business Days |
Standard Shipping Orders under $45 (subtotal) 4-7 Business Days |
Expedited Shipping Available for all orders 2-4 Business Days |
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Free |
$5.95 |
$12.95 |
Orders shipped via Standard Shipping are delivered within 4-7 business days from the order’s ship date, excluding weekends and major holidays.
*Please Note: The above shipping policies do not apply to orders shipped to Alaska and Hawaii. Delivery times may vary for these destinations.
Orders shipped via Expedited Shipping are delivered within 2-4 business days from the order’s ship date, excluding weekends and major holidays.
*Please Note: The above shipping policies do not apply to orders shipped to Alaska and Hawaii. Delivery times may vary for these destinations.
Currently, we only ship to US addresses including Hawaii and Alaska.
Only items purchased on the SLMD Skincare website can be returned to slmdskincare.com for refund. Items purchased in a retailer store or elsewhere must be returned to their original point of purchase.
Products purchased from slmdskincare.com can be returned to our facility within 60 days of the original purchase. To be eligible for a return, please review the following requirements for online purchases:
A receipt or proof of purchase must be included with the return to properly file a refund. The proof of purchase may be the packing slip or a printed copy of the order confirmation.
SLMD Skincare reserves the right to deny a product return request and properly dispose any product returned to our facility.
Unfortunately, SLMD Skincare cannot accept returns, or issue refunds, on opened or used products, regardless of the reason. Everyone’s skin is different, and we cannot guarantee our products will work for each individual customer’s needs. Our products use dermatologist-recommended, active ingredients, that may not always be compatible with all skin types. We do our best to provide extensive information about our products and ingredients so that customers may make informed decisions prior to making their purchase. We also recommend that customers test a small area of skin prior to applying to the entire affected area to ensure no irritation occurs. Please reach out to service@slmdskincare.com if you have any questions or concerns.
To proceed with the return process, please click here.
Once the items have been returned and inspected at our facility a refund will be filed. Please allow 7-10 business days for refunds to be credited back to your original form of payment. Original shipping charges to or from the facility are non-refundable.
Original shipping charges are non-refundable.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SLMD Skincare.
If you received a damaged item, please contact the SLMD Service Team as soon as possible to resolve the issue. If you believe that your order is received damaged or defective, please submit images of the damaged item, original SLMD packaging (including the box the order was shipped in with the label visible) in order to best assist you.
We are unable to intercept or make any changes to an order once it has been placed and processed by our warehouse. All orders are processed as soon as they are submitted to get your order on its way as soon as possible. We apologize for the inconvenience. You can return your order for a full refund. Original shipping charges and shipping charges incurred in connection with the return are non-refundable. See full return and refund policy above.
All sale items are final sale. Only regular price items can be refunded within 60 days from the date of receipt.
Please note, returns can take up to 10 business days (excluding weekends and public holidays) to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you have any questions about our Returns and Refunds Policy, please contact us here.
